PRIVACY POLICY

PRIVACY POLICY - NEBUROLA

1. INTRODUCTION

Neburola (neburola.com) is committed to protecting the privacy of its users' personal data. This policy explains how we collect, use, and protect your personal information.

2. DATA CONTROLLER

Name: Neburola
Website: https://neburola.com
Email: neburola@gmail.com

3. DATA COLLECTED

3.1 Data collected directly

  • Name, first name
  • E-mail address
  • Mailing address
  • Phone number
  • Payment information (processed securely)

3.2 Data collected automatically

  • IP address
  • Browsing data (cookies, pages visited)
  • Information about the device used
  • Approximate geolocation data

4. PURPOSES OF THE PROCESSING

Your personal data is used for:

  • Order processing
  • Customer relationship management
  • Customer Support
  • Direct marketing (with your consent)
  • Improving our services
  • Compliance with legal obligations

5. LEGAL BASIS

The processing of your data is based on:

  • Execution of a contract (orders)
  • Your consent (marketing)
  • Our legitimate interest (improving services)
  • Compliance with legal obligations

6. DATA RETENTION

  • Account data: for the duration of the business relationship + 3 years
  • Order data: 10 years (accounting obligations)
  • Marketing data: until consent is withdrawn
  • Cookies: 13 months maximum

7. DATA SHARING

Your data may be shared with:

  • Technical service providers (hosting, payment, delivery)
  • Legal authorities upon legal request
  • Marketing partners (with your explicit consent)

No sale of data to third parties is made.

8. INTERNATIONAL TRANSFERS

If your data is transferred outside the EU, we ensure an adequate level of protection through appropriate mechanisms (standard contractual clauses, certifications).

9. SECURITY

We implement appropriate technical and organizational measures:

  • Encryption of sensitive data
  • Restricted access to data
  • Access monitoring
  • Regular backup

10. YOUR RIGHTS

In accordance with the GDPR, you have the following rights:

  • Right of access : obtain a copy of your data
  • Right of rectification : correct your inaccurate data
  • Right to erasure : delete your data
  • Right to restriction : restrict processing
  • Right to portability : recover your data
  • Right to object : object to processing
  • Right to withdraw your consent at any time

Exercise of rights

To exercise your rights, contact us at: neburola@gmail.com We will respond to you within a maximum of one month.

11. CLAIMS

You have the right to file a complaint with the CNIL (National Commission for Information Technology and Civil Liberties) if you believe that your rights have not been respected.

12. COOKIES

Our website uses cookies to improve your experience. You can manage your cookie preferences in your browser settings.

13. MINORS

Our services are not directed to minors under the age of 16. We do not knowingly collect personal data from minors.

14. MODIFICATIONS

This policy may be modified at any time. Changes will be posted on this page with a new update date.

15. CONTACT

For any questions regarding this policy: neburola@gmail.com